1. What products do you sell?
Urban Trail Retail LLC is a US-based online retailer specializing in men’s footwear, offering styles suitable for casual wear, commuting, and various lifestyle occasions.
2. Where do you ship to?
We currently ship only within the United States; international shipping is not available at this time.
3. Which shipping carriers do you use?
Depending on the destination, package details, and service availability, we may use:
USPS (United States Postal Service)
UPS
FedEx
The specific carrier used will depend on the actual shipment details.
4. How long does it take to ship an order?
Orders typically take 1–3 business days to process and ship.
Once shipped, standard delivery usually takes about 3–7 business days. Actual delivery times may be affected by weather, holidays, carrier operations, and other logistical factors.
5. Can I track my order?
If tracking is available for your order, we will provide you with a tracking number. You can check your package status via the respective carrier’s website.
6. Can I cancel my order?
If your order has not yet entered the processing or shipping stage, please contact us as soon as possible, and we will assist you based on the order’s current status.
If the order has already shipped, direct cancellation may not be possible; however, you may request a resolution in accordance with our Return and Refund Policy.
7. Do you accept returns?
Eligible items may be returned within 14 days of receipt.
Items must meet our return criteria. For items with quality issues, manufacturing defects, or significant discrepancies from the order, we will provide a refund, replacement, or other appropriate solution based on the specific circumstances.
8. What should I do if the shoes I receive have quality issues?
If you receive an item with quality issues, please contact us as soon as possible and provide your order details, a description of the issue, and relevant photos.
Upon verification, we will assist you with a refund, replacement, or other solution based on the situation.
9. Can I return items if the size doesn’t fit?
Returns for reasons other than quality issues are handled according to our Return and Refund Policy and the specifics of the order; not all such requests are automatically approved.
We recommend carefully reviewing the size and product information on the product page before making a purchase.
10. How long does it take to receive a refund?
Once a return is confirmed and meets the refund criteria, we will process the refund using the applicable payment method.
The time it takes for the refund to appear in your account depends on the processing speed of your bank, credit card issuer, or third-party payment service provider.
11. How do you protect my payment information?
All online payments are processed through secure, PCI-DSS compliant third-party payment gateways.
Urban Trail Retail LLC does not store full credit card numbers or CVV/CVC security codes on its own servers.
12. Do you sell my personal information?
No. We do not sell or rent your personal information.
We may share relevant information with necessary third-party service providers—such as payment processors, logistics companies, and technology service providers—only when required to fulfill orders and provide related services.
13. How long is my personal information kept?
We retain information for as long as reasonably necessary to fulfill orders, provide customer service, handle refunds or disputes, and comply with applicable legal, tax, and accounting obligations.
When information is no longer needed for business or legal purposes, we take reasonable steps to delete or securely dispose of it in accordance with applicable laws.
14. How can I contact customer service?
If you have questions regarding orders, products, shipping, returns, or other matters, you can contact us via:
Email: support@urbanfootprint.shop
Phone: +1 774-828-6535
Address: 2841 AUGUSTA, APT D, KENNER, LA 70062-0000
We will do our best to address your inquiries promptly.