Urban Trail Retail LLC currently offers shipping services exclusively within the United States. We utilize reliable third-party logistics carriers to deliver your orders to valid addresses within the U.S.
1. Shipping Coverage
We currently accept orders and ship to addresses within the United States only.
We do not currently offer:
International shipping
Shipping to addresses outside the U.S.
Shipping to special military addresses such as APO/FPO (if the ordering system cannot process them)
Please ensure the shipping address you provide is complete and accurate to avoid delivery delays.
2. Order Processing Time
Orders typically require 1–3 business days for processing and dispatch.
Once an order has shipped, we will provide relevant shipping and tracking information via your order details or email (where applicable).
Please note that weekends and U.S. federal holidays are generally not included in the order processing time.
3. Shipping Carriers
Depending on the destination, package size, and service availability, we may use the following third-party logistics carriers:
USPS (United States Postal Service)
UPS
FedEx
The specific carrier used may vary based on the order details.
4. Estimated Delivery Time
Under normal circumstances, the estimated delivery time after shipment is:
Standard Shipping: Approximately 3–7 business days
Consequently, the total time from order confirmation to final delivery is estimated to be approximately 4–10 business days, depending on processing time, the shipping address, the carrier, and local logistics conditions.
Estimated delivery times are for reference only and do not constitute a guaranteed delivery date.
5. Shipping Delays
Delivery times may be affected by the following factors:
Severe weather
Holidays and peak shopping seasons
Carrier operational adjustments
Traffic or logistics network delays
Incomplete or inaccurate shipping address information
Other circumstances beyond our reasonable control
If a delivery delay is caused by a third-party logistics carrier, we will assist you in checking the order status to the best of our ability.
6. Shipment Tracking
Once an order has shipped, we will provide tracking information if the service is available. You can use the tracking number provided by the carrier to check the status of your shipment.
Please note that it may take some time for tracking information to appear or update after the package has been handed over to the carrier.
7. Address Details
Please carefully verify your name, street address, city, state, and ZIP code before submitting your order.
If a package is returned due to an incorrect, incomplete, or undeliverable address provided by the customer, additional processing time and fees may apply.
8. Delivery Issues
If you have not received your package well beyond the estimated delivery time, or if the tracking information shows an anomaly, please contact us:
Email: support@urbanfootprint.shop
Phone: +1 774-828-6535
We will do our best to assist you in verifying the package status with the carrier.
9. U.S. Shipping Restrictions
This website currently offers shipping services within the United States only. By submitting an order, you confirm that the delivery address is within our currently supported U.S. shipping areas.