Urban Trail Retail LLC wants to ensure you are satisfied with your purchase. If you receive an item with quality issues or manufacturing defects, please contact us in accordance with the following policy.
1. 14-Day Return Period
Eligible items may be returned within 14 days of receipt.
To request a return, please contact us using the details below within the 14-day window, providing your order information and the reason for the return.
Return requests made after the 14-day period may not be eligible for a refund, unless otherwise required by applicable law or agreed upon by us.
2. Items with Quality Issues
Please contact us promptly if you receive an item with manufacturing defects or quality issues, or if the item received differs substantially from what you ordered.
Upon verification, we may offer the following depending on the circumstances:
A refund;
A replacement item; or
Another reasonable solution.
If there is a quality issue, please provide photos of the item, order information, and a description of the problem to assist with our verification.
3. Return Conditions
Except in cases of quality issues or where otherwise required by law, returned items must be in a condition suitable for resale, including:
The item shows no signs of significant use, wear, or damage;
The item remains in its original condition;
Original packaging, tags, and accessories are retained whenever possible.
We may be unable to accept returns if the item’s resale value has been compromised due to use, washing, alteration, or damage caused by the customer, unless otherwise required by applicable law.
4. Returns for Non-Quality Reasons
Return requests based on personal preference, incorrect size selection, a change of mind, or other reasons unrelated to product quality will be handled in accordance with the applicable return policy and the specific circumstances of the order.
As products on this website are sold on a final-sale basis, returns for non-quality reasons are not automatically approved.
5. Refund Processing
Once a return is confirmed and meets the eligibility criteria, we will process the refund using the applicable payment method.
Refunds are typically issued to the original payment method. The actual time it takes for funds to appear in your account depends on the processing times of your bank, credit card issuer, or other payment service provider.
We have no control over the specific processing times of third-party financial institutions.
6. Return Shipping Costs
If the return is due to a confirmed quality issue or an incorrect item being shipped, we will cover or reimburse reasonable return shipping costs, depending on the specific circumstances.
For returns not related to quality issues, the customer is generally responsible for return shipping costs, unless we state otherwise or applicable law dictates otherwise.
7. How to Request a Return
To request a return, please contact us via the following methods:
Email: support@urbanfootprint.shop
Phone: +1 774-828-6535
Address: 2841 AUGUSTA, APT D KENNER, LA 70062-0000
Please include the following information in your email:
Order number;
Purchaser’s name;
Product name;
Reason for return;
If there is a quality issue, please provide relevant photos or other details.
Please wait to receive return instructions from us before shipping the item back to avoid delays in processing your return.
8. Legal Rights
This Return and Refund Policy does not affect any non-waivable consumer rights you may have under applicable U.S. federal, state, or local laws.
In the event of a conflict between consumer rights under applicable law and this policy, the provisions of the applicable law shall prevail.