Welcome to the website and related services operated by Urban Trail Retail LLC. By accessing this website, browsing products, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions.
1. Product Sales and Orders
All product sales on this website are final. Unless a product has a manufacturing defect, a quality issue, or applicable law dictates otherwise, we do not offer returns or exchanges based on personal preference, incorrect size selection, a change of mind, or similar reasons.
We reserve the right to cancel or refuse orders due to insufficient stock, errors in product information or pricing, suspected fraudulent transactions, or other reasonable grounds. If an order is cancelled after payment has been made, we will issue a refund in accordance with applicable payment policies.
2. Product Information
We strive to ensure that product names, descriptions, images, prices, dimensions, and other information on the website are accurate.
However, due to variations in display devices, photography conditions, or product batches, the actual color or appearance of the product may differ from the website images within a reasonable range.
3. Product Defects
Please contact us promptly if you receive a product with a manufacturing defect, obvious damage caused during shipping, or a material discrepancy compared to your order.
Upon confirming the issue, we may offer a replacement, a refund, or another appropriate solution depending on the circumstances.
Where consumer rights under applicable law exceed the provisions stated herein, the applicable law shall prevail.
4. Payment Terms
When placing an order, you must complete payment using a valid payment method supported by the website.
All orders must be paid for prior to shipment, unless we explicitly state otherwise.
Payment transactions are processed by secure third-party payment service providers. We do not store full credit card numbers or CVV/CVC security codes on our own servers.
You confirm that the payment information provided is true and accurate and that you have the legal authorization to use the relevant payment method.
We may suspend or cancel an order if the transaction is declined or reversed by the payment provider, or if it is identified as unauthorized or carrying a risk of fraud.
5. Intellectual Property
This website and its content—including but not limited to text, product descriptions, images, graphics, logos, page designs, website layouts, trademarks, brand names, and other materials—are protected by applicable intellectual property laws. Unless prior written permission is obtained from Urban Trail Retail LLC or the relevant rights holder, no individual or entity may copy, modify, distribute, publicly display, sell, republish, or otherwise make unauthorized use of the content on this website.
These terms do not grant you any ownership or license rights regarding the intellectual property of Urban Trail Retail LLC or third parties.
6. Website Use
You agree to use this website in a lawful manner and shall not:
engage in fraudulent or illegal activities;
interfere with the normal operation of the website;
gain unauthorized access to website systems or data;
transmit malware or other harmful content;
copy or use website content without authorization;
infringe upon the legitimate rights and interests of others in any way.
If we reasonably believe there is a violation of these terms or other risks, we may restrict or terminate the relevant user’s access to website services.
7. Disclaimer
To the maximum extent permitted by applicable law, this website and related services are provided on an “as-is” basis.
We make reasonable efforts to maintain the accuracy and availability of the website and product information, but we do not guarantee that the website will always be uninterrupted, error-free, or completely free of technical glitches.
Warranties, rights, or consumer protections that cannot be excluded or limited by law are not affected by these terms.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Urban Trail Retail LLC shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use or inability to use this website, the purchase or use of products, website interruptions, or third-party services.
To the extent permitted by law, the aggregate liability of Urban Trail Retail LLC arising from a specific order or product shall not exceed the amount actually paid by the consumer for the specific product giving rise to the claim.
This section does not apply to liability that cannot be limited or excluded under applicable law.
9. Dispute Resolution
In the event of a dispute between you and Urban Trail Retail LLC regarding the website, orders, products, or these terms, both parties shall first attempt to resolve the matter through good-faith negotiation.
If the dispute cannot be resolved through negotiation, the parties may choose to resolve it through a court of competent jurisdiction in accordance with applicable law, or—upon mutual agreement—through other lawful dispute resolution methods (including mediation or arbitration).
Any method of dispute resolution is subject to applicable law and the non-waivable rights enjoyed by consumers under the law.
10. Governing Law
These Terms and the relationship between you and Urban Trail Retail LLC arising from this website or the sale of goods are governed by the laws of the State of Louisiana, USA, except where conflict-of-law rules or applicable federal laws dictate otherwise.
If applicable consumer protection laws grant you additional non-waivable rights, these Terms are not intended to exclude or limit such rights.
11. Amendments to Terms
We may update these Terms in response to business changes, adjustments to website services, or changes in applicable laws.
Updated Terms will be posted on this website. Your continued use of the website following such updates constitutes your acceptance of the updated Terms, except where otherwise provided by law.
12. Contact Us
Please contact us if you have any questions regarding these Terms, your order, or related services.