Urban Trail Retail LLC values your personal information and privacy. This Privacy Policy explains how we collect, use, protect, and process your personal information when you use this website and purchase products.
1. Information Collection
To process orders, complete product delivery, and provide customer service, we may collect the following information:
Name
Shipping address
Phone number
Email address
Information necessary for order processing
We use this information only to the extent necessary to provide website services, process orders, deliver products, handle customer inquiries, and fulfill relevant legal obligations.
2. Payment Security (PCI-DSS Compliance)
All online payment transactions are processed through secure, third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
Urban Trail Retail LLC does not store full credit card numbers, CVV/CVC security codes, or other complete payment card authentication data on our own servers.
Payment information is processed and protected by the respective third-party payment service providers in accordance with their applicable security standards. We recommend that you also review the privacy policies and security statements of the payment service providers you use.
3. Third-Party Sharing
We do not sell, rent, or otherwise trade your personal information.
We may share relevant information with necessary third-party service providers when required to provide website services and complete orders, such as:
Payment service providers
Logistics and delivery service providers
Website and technical service providers
Other service providers necessary for fulfilling orders or providing customer service
These third parties may use your information only to the extent necessary to provide the relevant services and must handle the data in accordance with applicable laws and their own privacy policies.
4. Data Retention
We retain relevant personal information for the period reasonably necessary to complete orders, provide customer service, process returns or refunds, resolve disputes, and fulfill applicable legal, tax, accounting, and other regulatory obligations.
When personal information is no longer needed for business or legal purposes, we will take reasonable measures to delete, destroy, or otherwise securely dispose of the information in accordance with applicable laws.
Regarding payment card information, we do not store full credit card numbers or CVV/CVC security codes on our own servers.
5. Data Rights
Depending on the applicable privacy laws of your state of residence, you may have certain rights regarding your personal information, including the right to request—to the extent provided by law—the following:
Access to the personal information we hold;
Correction of inaccurate personal information;
Deletion of your personal information;
Information regarding how we collect and use personal information.
Please contact us if you wish to exercise the privacy rights granted to you under applicable law.
We will process your request to the extent required by applicable law and may take reasonable steps to verify the requester’s identity in order to protect the security of personal information.
6. Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, applicable laws, or privacy practices. Updated policies will be posted on this website and will become effective as of the date of posting, unless otherwise specified.